AVVAY

We're here to help

Have questions? We are continually updating our help pages for guests and hosts to better explain AVVAY. If you still have a question that you didn't find in our FAQ, get in touch with us.

General Questions

What is AVVAY?

AVVAY is a marketplace for short-term creative space rentals. AVVAY allows musicians, visual and performance artists, and artisans to tap into resources that have never before been within reach. From commercial studios to the hidden gems in city lofts, farmhouses, and other eclectic locations, we make inspiration accessible.

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What kind of spaces are on AVVAY?

AVVAY is a place to find…(deep breath):

Recording Studios
Rehearsal Spaces
Writing Rooms
Photo Locations
Photo Studios
Filming Locations
Video Studios
Editing Suites
Art Studios
Dance Studios
Darkrooms
Galleries
Theatres
Work Shops
Event Spaces
Co-working Spaces
Printmaking Facilities
Commercial Kitchens
and other creative spaces!

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What does it cost to use AVVAY? What is the AVVAY fee?

It is free to list your space on AVVAY. There are no fees for guests. We take 15%* of the total reservation fee (that includes the 2.9% payment processing fee charged by Stripe) to keep our operation running and the host gets the rest.

Plus a .30 transaction fee charged by Stripe for each transaction

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What is the cancellation and refund policy?

If a guest cancels a reservation:

Our hosts choose from one of three cancellation policies and are responsible for all refunds. Please understand the relevant cancellation policy before making a reservation.

  1. Flexible: Full refund of deposit for cancellations made two full days days prior to the reservation time.
  2. Moderate: Full refund of deposit for cancellations made five full days prior to the reservation time.
  3. Strict: Full refund of deposit for cancellations made seven full days prior to the reservation time.
If a host cancels a reservation:

In the event that a host cancels a reservation, the host must fully refund the guest within 24 hours. Any fees taken by AVVAY will also be refunded. The host’s account may be temporarily or permanently suspended at the discretion of the AVVAY staff. Additionally, we reserve the right to adjust a host’s rating and deduct a punitive fee from their next reservation fee(s) to make up for any losses incurred by AVVAY due to the cancellation.

As always, if we can help in any way, please e-mail us at support@avvay.com.

Refunds:

AVVAY is not responsible for refunds. Refunds are only required in the event of a cancellation and are to be issued by the host. Because we are focused on cultivating a creative community and supporting many types of artists, we have developed a payment process that allows the most flexibility for our users in their unique situations. While we are not in control of funds that have been paid to a host, we will always do our best to provide a guest’s card issuer with the appropriate information if they choose to dispute a charge. Additionally, our trusted third party payment processor, Stripe, has tools for hosts handling any disputes that may arise (https://stripe.com/help/disputes). With that said, we love our community and are always here to help. E-mail us at support@avvay.com.

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When will AVVAY be in my city or country?

We are working on getting there‒and everywhere!‒as quickly as possible. If you would like AVVAY to be where you are, please send us an email at hereplease@avvay.com.

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